Our pre-owned watches are accompanied either by our Full or Limited 12 month warranty from the day you purchase your watch, protecting your watch against manufacturing and mechanical defects, subject to the following terms and conditions.
If your watch is protected by a Limited Warranty, given its age, we do not guarantee that your watch will keep typical expected tolerances for timekeeping, and it is no longer suitable for use in wet environments or submersion in water.
Your Warranty will be registered to your current postal address. To ensure your Warranty remains valid, please make sure that you inform us of any changes to your contact details without delay, including your full name, postal address, email address and telephone number.
The Warranty does not cover theft or loss of your watch, normal wear-and-tear, damage caused to your watch by accidents, mishandling, mistreatment or negligence (including, without limitation, damage caused by failure to follow manufacturer and/ or our instructions). In particular, wear of the watch strap, glass, clasp and cosmetic damage are not covered by our Warranty.
If your watch is covered by our Limited Warranty, deviations in time-keeping or damage caused to your watch by water ingress are not covered by our Warranty. If your watch is returned to us due to a valid claim against our Warranty whilst it is still protected by the manufacturer warranty, we reserve the right to proceed with the works through the manufacturer warranty in the first instance.
Your Warranty will be invalidated in the event that a third party carries out any tests or work on your watch (including, without limitation, dismantling your watch to carry out an inspection) without our prior knowledge and consent. The use of aftermarket components can severely compromise the technical performance, reliability and waterproofness of your watch.
Any modification of your watch by the addition or substitution of components by aftermarket products that have not been provided by the manufacturer will invalidate your Warranty. In the event of a claim against your Warranty, we will refund, repair or replace your watch at our sole discretion.
Time will not be of the essence for completion of any works carried out under Warranty. We have the final decision on all claims against our Warranty. If any dispute arises in connection with the Warranty, we reserve the right to instruct an independent third-party watchmaker nominated by us to determine the issues in dispute, though are under no obligation to do so.
The conclusion in the report to be provided by the third party will be binding as between the parties. Please note that the recommendations of the manufacturer are expressly excluded for the purposes of our Warranty, where such recommendations conflict with our advice. If you are based outside of the United Kingdom, you may have to pay import duty or other taxes, fees and charges applied by customs or other authorities of your country for work done under Warranty, particularly if you do not correctly complete the relevant declarations.
Watches which are still under manufacturer warranty, are not covered by ours. Manufacturer warranty is international, you can go in any official retailer to get assistance.